Returns & refunds
At Madelon van der Voort Art, I want you to be happy with your artwork. If you have changed your mind about your purchase, you may be entitled to return it under the statutory right of withdrawal.
1. 14-Day Right of Withdrawal
If you are a consumer within the European Union, you generally have the right to cancel your online purchase within 14 days of receiving your order, without giving a reason.
This applies to:
- Original artworks
- Standard fine art prints
To exercise your right of withdrawal, please contact me at info@madelonvandervoort.nl within 14 days of receiving your order.
2. How to Return Your Order
After notifying me that you wish to cancel your purchase, you must return the artwork within 14 days. Please make sure that the artwork is carefully and securely packaged to protect it during return shipping. Where possible, please use the original packaging or suitable protective packaging.
The customer is responsible for the direct cost of returning an unwanted item, unless the item is defective, damaged upon arrival or incorrectly supplied. Please keep your proof of postage and tracking information until your return has been processed.
3. Condition of Returned Artwork
Returned artwork should be in the same condition in which you received it. You may handle the artwork only to the extent necessary to establish its nature, characteristics and functioning.
If an artwork is returned with damage or signs of handling beyond what is reasonably necessary to assess the artwork, I may be entitled to deduct an amount from the refund to reflect the diminished value, in accordance with applicable consumer law.
4. Refunds
Once you have validly exercised your right of withdrawal, I will refund the amount paid for the returned artwork, including the cost of the least expensive standard delivery option offered at the time of purchase.
If you selected a more expensive shipping option, the additional shipping cost will not be refunded.
The cost of returning the artwork to me is the responsibility of the customer, unless the artwork is defective, damaged upon arrival or incorrectly supplied.
I may wait to issue the refund until the returned artwork has been received or until you provide proof that it has been returned, whichever occurs first.
Refunds will normally be made using the same payment method used for the original purchase.
5. Damaged or Incorrect Orders
If your artwork arrives damaged, defective or incorrect, please contact me as soon as possible at info@madelonvandervoort.nl.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the artwork
- Photographs of the packaging, including any visible damage
Please keep the original packaging until the issue has been resolved. I will work with you to find an appropriate solution in accordance with your statutory consumer rights.
6. Made-to-Order Fine Art Prints
My standard fine art prints may be produced specifically after an order has been placed.
A print being produced on demand does not by itself mean that it is a personalised or custom-made product. Standard fine art prints therefore remain subject to the applicable statutory right of withdrawal.
7. Personalised or Custom Artwork
If I offer personalised or commissioned artwork in the future, the right of withdrawal may not apply where the artwork has been made specifically according to the customer’s individual specifications or is clearly personalised, provided that the applicable legal requirements are met.
If a particular product is excluded from the right of withdrawal, this will be clearly stated before you place your order.
8. Questions About Returns
If you have any questions about returning an artwork or receiving a refund, please contact:
Madelon van der Voort Art
Madelon van der Voort
The Netherlands
Email: info@madelonvandervoort.nl
I am always happy to help.
Last updated: August 2026