Shipping & Delivery
Shipping
We ship our artwork to the EU, Switserland, Norway, the USA, Canada, New Zealand and Australia.
All orders are carefully packed to help ensure that your artwork arrives safely and in good condition.
Shipping costs are calculated at checkout and depend on the destination, size and weight of your order. Original artworks may have different shipping costs from prints and other products.
We use an appropriate shipping service depending on the destination, size and type of order. Tracking may be available depending on the shipping service selected. Where tracking is available, tracking information will be provided after your order has been shipped.
Processing & Delivery Times
Each artwork is prepared with care, so please allow some time for processing before your order is shipped.
Estimated delivery times:
- The Netherlands: usually within 2 weeks
- Other countries: usually within 3–4 weeks
These are estimated delivery times and are not guaranteed delivery dates. Orders may arrive sooner, but delivery times can vary depending on the destination, shipping carrier, customs procedures and other circumstances outside our control.
Fine art prints are printed to order. This means that additional processing time may be required before your order is shipped.
Original Artwork
Original paintings are individually packed and shipped with care.
Because original artworks vary in size and weight, shipping costs and delivery arrangements may differ from those for prints and other products.
The applicable shipping costs will be shown at checkout before you complete your purchase.
International Orders & Customs
We ship internationally. For orders shipped outside the Netherlands, delivery times may be affected by customs procedures.
Depending on the destination country, you may be responsible for import duties, customs fees, taxes or other charges imposed by the country of destination. These charges are not included in the purchase price unless explicitly stated otherwise.
Please check the applicable import requirements in your country before placing an international order.
Delays
We do our best to prepare and ship orders within the estimated timeframes. However, delivery times may be affected by circumstances outside our reasonable control, including delays by shipping carriers, customs procedures, severe weather, strikes or other unforeseen circumstances.
If your order appears to be significantly delayed, please contact us at info@madelonvandervoort.nl and we will do our best to assist you.
Damaged or Lost Orders
If your order arrives damaged, please contact us as soon as possible at info@madelonvandervoort.nl and provide photographs of the damaged item and, where possible, the packaging.
If your order appears to have been lost during delivery, please contact us so that we can investigate the matter with the shipping carrier where possible.
Please keep the original packaging until the matter has been resolved.
Delivery Address
Please make sure that your shipping address is correct and complete when placing your order.
We are not responsible for delays or additional costs resulting from an incorrect or incomplete delivery address provided by the customer.
Contact
If you have any questions about shipping or delivery, please contact:
Madelon van der Voort
Email: info@madelonvandervoort.nl